An e-commerce customer from Brockton, MA sent us this email completely unsolicited:
I ordered a skein of Madelinetosh yarn from you and it arrived yesterday. Thank you for such fast service.
Also, I never expected the lovely presentation in the pink organza bag. And, with a gift included in its own little pink organza bag! I was amazed when I opened the package! Thank you so much for making the whole experience such a pleasure.
I unexpectedly ran out of that color yarn on a challenge project that is due on 7/31. Yours was the 9th location I tried to find that color. So, by the time I placed the order, I was a bit overwhelmed by it all. Your extra special touches just tipped the whole ordeal right side up. I was so happy when I sat down to knit again last night.
Thank you again for the yarn and gifts. I appreciate your help.
Every now and then people notice the extra effort. We'd be lying if we didn't acknowledge how good it makes us feel. Thanks Diane.