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POLICIES


RETURN POLICY

  • We will not accept any returns without proof of purchase. Although if you have misplaced your proof of purchase, with your help, we may be able to find it in our computer.
  • We will not accept returns of any merchandise that has pet, tobacco, or other odors.
  • All sales of books, magazines, garments, notions, needles, accessories, sale merchandise and store or customer wound yarn are FINAL.

  • We will give a full refund of the original purchase price for any merchandise returned unopened within 7 days of purchase.

  • We will issue a store credit for the original purchase price for any non-sale merchandise returned within 60 days of purchase provided the merchandise is in its original condition with original packaging and a receipt.

CLASS POLICY
REGISTRATION
  • Students must pay a non-refundable deposit of 50% of the posted class fee at time of registration. The balance is due prior to class, but can be paid the day of the class.
  • All class registrations including the deposit must be received 10 days prior to the first class. If a minimum number of students is registered but there are still seats available, registration will continue up to the time of the class.
  • If a class needs to be cancelled due to low enrollment, you will be notified at least 7 days before the first class. If an individual session needs to be cancelled due to unforeseen circumstances (e.g. weather, instructor’s illness, etc.), you will be notified as soon as possible and that class will be rescheduled.
  • If the minimum number of students does not register at least 10 days prior to the first class and the class needs to be cancelled, the deposit will be fully refunded or applied to another class of the student’s choice.
  • Class deposits will not be refunded for any reason other than as stated above, but a student can find a substitute for their seat without penalty.

SUPPLIES / MATERIALS

  • We ask that any brand-specific materials be purchased from SHEEP THRILLS and that you do not substitute. Please arrive for class at least 15-30 minutes early to purchase any supplies if you have not already done so.
  • Material fees are in addition to the class fee and should be paid prior to the start of the first class.
  • Class handouts are for the students who attend the class. Registrants who do not attend the class will not receive handouts. Handout may not be copied as that would be a violation of copyright laws.

 STUDENT RESPONSIBILITIES

  • Only registered students may sit in class. As such, no children or guardians or visiting friends may sit in unless they have fully paid the class tuition.
  • All cell phones should be turned off during class. If you need to talk on the phone during class you must leave the classroom. You may give the shop phone number, (954) 742-1908, to anyone who might have to reach you during class.
  • There should be no eating or drinking in the classroom during class except as part of the class program.
  • If pre-work or homework is required for class, please make every effort to have it completed prior to class. Class time is scheduled based on the assumption that students will be ready to proceed from the point of the completed homework. If you need additional help, please visit SHEEP THRILLS during regular business hours.
  • Proper behavior is expected and required at all times. Anyone guilty of repeated or continuing offensive or inappropriate behavior may be removed from the class and will forfeit their tuition.
  • Any equipment or materials borrowed by the student from SHEEP THRILLS or the Instructor must returned immediately upon the conclusion of the class in the same condition as it was received. Any equipment or materials that is not returned in a timely manner or that is damaged shall become the property of the student, who will be charged the full retail price for such equipment or material.
  • At the conclusion of the class students will be requested to complete a Class/Instructor Evaluation Form. Please give the form some thought and be frank and honest. It is SHEEP THRILLS intention to make every class it offers the best it can be and we need your feedback to do so.
  • Please advise SHEEP THRILLS of any allergies or health issue that we need to accommodate. We will make every effort to make your experience instructive, positive and fun.

 SHOP RESPONSIBILITIES

  • SHEEP THRILLS will provide a reasonable learning environment including a knowledgeable instructor, access to necessary supplies and an appropriate work area.
  • SHEEP THRILLS will make every effort to contact you if the class or a class session needs to be cancelled or rescheduled for any reason. You are always welcome to call us at (954)742-1908 to confirm the class is being held as scheduled if you have any doubts.


SHOP BEHAVIOR POLICY

  • Please no eating or drinking on the shop floor except in designated areas.
  • Please properly dispose of all plates, cups and other debris.
  • SHEEP THRILLS is a welcoming place. Please take a minute to say Hello to any new visitors to the shop and make an effort to make them feel at home.
  • Leave the drama at the stage door.  SHEEP THRILLS is a stress free zone and no one wants to be in the audience to watch other peoples tense personal relationships. ("Can't we all just get along?").  If the networks pick up our show "As the Yarn Turns" we will rethink our policy.  Until then - enjoy - have fun.
  • Please don't touch the thermostat.  If it's too hot or too cold let us know and we'll see if there is a consensus and take appropriate action.